We offer a five-year warranty on all our workmanship services. If other companies offer warranties longer than that, make sure you read the contract closely and find out what they’ll actually cover. Our warranty is simple: We cover everything related to our work. There are no loopholes to avoid responsibility. We stand behind our warranty and will honor it. If it’s GlennStone, it’s guaranteed.
We won’t make promises we can’t keep just to get your business. Our philosophy is to make sure it’s a win-win for both parties. There are some jobs we’ll turn down because GlennStone only enters into a contract with a customer when it’s mutually beneficial for both parties. That means we’re only interested in projects that are competitively priced. Note that this doesn’t mean we’re going to be the lowest bid. You get what you pay for, and some companies stoop to using defective rejects that are not intended for residential or commercial use.
We pride ourselves on “turn key” estimates. We’ll never ask for more money halfway through a job. No one likes surprises or feeling like they’re being held hostage by their contractor to get their job completed. With GlennStone, you’ll never pay extra for any miscalculations on our end. The only variable in our estimates is the amount of decking we’ll use, which unfortunately can’t be determined until after the roof is taken off. But even in this case, we’ll provide a range of what to expect ahead of time.