Q. What are your thoughts on other roofing and gutter companies claiming that customers can’t trust GlennStone because you’re a new company?
A. We think if we owned an older roofing and gutter company that kept losing more and more customers to GlennStone, we’d try to make that argument too. But seriously, we can understand why someone might initially think a roofing and gutter company that’s been around longer might be more trustworthy than a newer one; however, a better question to ask is “How much experience do the owners and their employees have in their industry?”
Glenn and Mark have over a decade of experience in the roofing and gutter business. And together with our employees, we have over a century of combined experience in the industry.
We believe our years of experience are more important than the number of years we’ve been in business because it’s easy for a long-standing company to get set in its ways. After years of working for other roofing and gutter companies, we realized there had to be a better way to do business – a better way to get the job done on time and get it right the first time while taking better care of the customer. That’s why we started GlennStone Roofing and Gutters and centered it around our True Blue Standards. The type of roofing and gutter company that we wanted to work for and that our customers deserved didn’t exist yet. So we built it.
With GlennStone, you’ll find that we’re not stuck in a rut, saying “That’s how we’ve always done it.” Instead, we focus on “That’s how it’s supposed to be done.”
Q. Do you use subcontractors?
A. In a word, yes. But we hand select all the personnel that we hire to work on your project. They are experts at what they do, with many years of experience. We’re choosy and have a good reputation within the industry, so we can pick from the cream of the crop. We believe that experience and expertise are the most important criteria. If another company only uses its own employees and hires novices or jacks-of-all-trades (masters of none), do you want them roofing your house or building your gutter system? We don’t.
We quality check every project during installation and upon completion. If it doesn’t meet our stringent requirements, then it’s corrected immediately. If it’s GlennStone, it’s guaranteed.
Q. Why don’t you offer residential maintenance plans?
A. The guiding principle in our company is that we won’t offer anything that isn’t in the best interest of our customer. Residential maintenance plans would be profitable for our company, but they are not a good deal for a typical homeowner in the long term.
Roofing materials manufactured these days are of high quality and therefore don’t require annual maintenance. The homeowner can tell visually if any issues need to be addressed, and the fewer people you have walking around on your roof, the longer it will last. Those maintenance agreements that other roofing contractors offer don’t ensure a leak-free roof. Any needed repairs will still require an additional fee beyond the cost of the maintenance program.